Digital delivery
Digital products are intended to become available through your Pluten Library after payment is successfully confirmed.
Failed or incomplete payments
A failed, cancelled, or incomplete payment does not create a successful purchase entitlement.
Access problems
If a verified purchase does not appear in your Library or a secure download cannot be prepared, contact pluten.official@gmail.com with your order reference.
Refund requests
Refund requests are reviewed case by case based on payment status, delivery status, product access, and applicable law. Do not submit duplicate payment disputes while a support request is being reviewed.
Fraud and abuse
Refunds may be declined where there is evidence of abuse, unauthorized redistribution, or deliberate misuse of the service.